faq_landing

Frequently Asked Questions

FAQ

We at Thrive Counselling meet individuals from all walks of life ready to start their journey with therapy. Whether it’s a first-timer or frequent client, questions always arise! Here are some of our most frequently asked questions from people just like you! If we weren’t able to answer all your questions here, feel free to give us a call or leave us a message on our Appointments page for client inquiries, or our Contact Us page for general inquiries. 

We at Thrive Counselling meet individuals from all walks of life ready to start their journey with therapy. Whether it’s a first-timer or frequent client, questions always arise! Here are some of our most frequently asked questions from people just like you! If we weren’t able to answer all your questions here, feel free to give us a call or leave us a message on our Appointments page for client inquiries, or our Contact Us page for general inquiries. 

To check if your insurance covers therapy services at Thrive, review your employee booklet, or your online employee benefits through your insurance provider. Your group insurance plan will define covered providers for therapy. We have listed below credentials that our therapists hold. 

Our offices have:

  • MSW, RSW – master level registered social worker therapists (We have found that most plans have social workers listed as covered providers).
  • MMFT (Master of Marriage and Family Therapy) therapists.
  • MACP (Master of Arts, Counselling Psychology) therapists.
  • M.Ed Counselling Psychology (Master of Education, Counselling Psychology) therapists
  • CCC (Certified Canadian Counsellor) designation is held by many of our therapists. Many insurance providers recognize this designation as a covered provider.

* Please note that we do not have Psychologists at our office.

Session prices include GST if applicable and are outlined below. There is no additional cost if your session is during the weekend or evening, or if you would like additional participants to join your session.

  • $75 – one hour appointment with a student therapist
  • $90 – one hour therapy appointment
  • $95 – one hour therapy appointment with Sandra
  • $125 – one hour EMDR therapy appointment 

* 90 minute sessions are available with most of our services for an upcharge.

Our sessions typically last 60 minutes, but 90 minute sessions are available for most of our services. If it’s difficult to make time for therapy in your routine, we also offer secure-video and phone sessions that do not require commuting or parking.

Yes. We have three lovely and convenient locations (listed at the bottom of this page) across the Winnipeg area, and our therapists are seeing clients in-person at every location. You can book through our online portal, over phone (204-774-4184), email, or our new-client inquiry form by clicking here.

Yes. All you need to do is request a video-session when booking the appointment. You can book through our online portal, over phone (204-774-4184), email, or our new-client inquiry form by clicking here.

Our secure-video sessions are hosted through Owl Practice; a specialized platform for ensuring secure and confidential sessions, and ease-of-use for clients!

After clicking the link below, simply log in to Owl, click on “My Account”, and then click on the green join button to enter the waiting room.

Click here to join your session.

Yes. We require that all sessions are by appointment only. You can book an appointment with us through our online portal, over phone (204-774-4184), email, or our new-client inquiry form by clicking here.

Thanks for booking with us! We recommend arriving about 5 minutes early for your first session.

Please note that if you arrive more than 10-15 minutes early the door may be locked for security reasons.

In our waiting room you will find comfortable chairs, a relaxing water feature and free Wi-Fi. Your therapist can provide you with water before your session as well.

We do not require masks, but we recommend wearing one to help prevent the spread of illness. Please let your therapist know if you would prefer a masked session and we will happily accommodate you.

At your scheduled appointment time, your therapist will welcome you into one of our counselling offices whether in-person or by secure-video, then respectfully open up the space to talk about what has brought you to us and how we can help you!

No. While we do accept credit cards as a form of payment, you do not need a credit card to book a session, we also accept e-transfers, debit, and cash.

* Please note that for video-sessions, payment methods are credit card or e-transfer only.

Yes. Several of our therapists see clients on Saturdays, Sundays, and evenings during the week. Check out your therapist’s availability when booking your appointment. You can book through our online portal, over phone (204-774-4184), email, or our new-client inquiry form by clicking here.

We require 24 hours notice to avoid full session fees being charged.

Yes. We have a few therapists currently offering 60 and 90 minute EMDR sessions who are trained in EMDR therapy. Currently EMDR is offered by Sandra, Jacinth, Dorota, and Declan. You can book through our online portal, over phone (204-774-4184), email, or our new-client inquiry form by clicking here.

To check if your insurance covers therapy services at Thrive, review your employee booklet, or your online employee benefits through your insurance provider. Your group insurance plan will define covered providers for therapy. We have listed below credentials that our therapists hold. 

Our offices have:

  • MSW, RSW – master level registered social worker therapists (We have found that most plans have social workers listed as covered providers).
  • MMFT (Master of Marriage and Family Therapy) therapists.
  • MACP (Master of Arts, Counselling Psychology) therapists.
  • M.Ed Counselling Psychology (Master of Education, Counselling Psychology) therapists
  • CCC (Certified Canadian Counsellor) designation is held by many of our therapists. Many insurance providers recognize this designation as a covered provider.

* Please note that we do not have Psychologists at our office.

Session prices include GST if applicable and are outlined below. There is no additional cost if your session is during the weekend or evening, or if you would like additional participants to join your session.

  • $75 – one hour appointment with a student therapist
  • $90 – one hour therapy appointment
  • $95 – one hour therapy appointment with Sandra
  • $125 – one hour EMDR therapy appointment 

* 90 minute sessions are available with most of our services for an upcharge.

Our sessions typically last 60 minutes, but 90 minute sessions are available for most of our services. If it’s difficult to make time for therapy in your routine, we also offer secure-video and phone sessions that do not require commuting or parking.

Yes. We have three lovely and convenient locations (listed at the bottom of this page) across the Winnipeg area, and our therapists are seeing clients in-person at every location. You can book through our online portal, over phone (204-774-4184), email, or our new-client inquiry form by clicking here.

Yes. All you need to do is request a video-session when booking the appointment. You can book through our online portal, over phone (204-774-4184), email, or our new-client inquiry form by clicking here.

Our secure-video sessions are hosted through Owl Practice; a specialized platform for ensuring secure and confidential sessions, and ease-of-use for clients!

After clicking the link below, simply log in to Owl, click on “My Account”, and then click on the green join button to enter the waiting room.

Click here to join your session.

Yes. We require that all sessions are by appointment only. You can book an appointment with us through our online portal, over phone (204-774-4184), email, or our new-client inquiry form by clicking here.

Thanks for booking with us! We recommend arriving about 5 minutes early for your first session.

Please note that if you arrive more than 10-15 minutes early the door may be locked for security reasons.

In our waiting room you will find comfortable chairs, a relaxing water feature and free Wi-Fi. Your therapist can provide you with water before your session as well.

We do not require masks, but we recommend wearing one to help prevent the spread of illness. Please let your therapist know if you would prefer a masked session and we will happily accommodate you.

At your scheduled appointment time, your therapist will welcome you into one of our counselling offices whether in-person or by secure-video, then respectfully open up the space to talk about what has brought you to us and how we can help you!

No. While we do accept credit cards as a form of payment, you do not need a credit card to book a session, we also accept e-transfers, debit, and cash.

* Please note that for video-sessions, payment methods are credit card or e-transfer only.

Yes. Several of our therapists see clients on Saturdays, Sundays, and evenings during the week. Check out your therapist’s availability when booking your appointment. You can book through our online portal, over phone (204-774-4184), email, or our new-client inquiry form by clicking here.

We require 24 hours notice to avoid full session fees being charged.

Yes. We have a few therapists currently offering 60 and 90 minute EMDR sessions who are trained in EMDR therapy. Currently EMDR is offered by Sandra, Jacinth, Dorota, and Declan. You can book through our online portal, over phone (204-774-4184), email, or our new-client inquiry form by clicking here.

Contact Us

Questions comments or concerns? Drop us a line and one of our friendly team members will put you on the right road.

Contact Us

Questions comments or concerns? Drop us a line and one of our friendly team members will put you on the right road.

Thrive Downtown
200-254 Edmonton St.
Winnipeg, MB
(204) 774-4184
Thrive Charleswood
3362 Roblin Blvd.
Winnipeg, MB
(204) 774-4184
Thrive St. Vital
2-1549 St. Mary’s Rd.
Winnipeg, MB
(204) 774-4184

Contact Us

Questions comments or concerns? Drop us a line and one of our friendly team members will put you on the right road.

 

Thrive Downtown
200-254 Edmonton St.
Winnipeg, MB
(204) 774-4184

Thrive Charleswood
3362 Roblin Blvd.
Winnipeg, MB
(204) 774-4184

Thrive St. Vital
2-1549 St. Mary’s Rd.
Winnipeg, MB
(204) 774-4184